Nova Scotia Association of REALTORS®
Automated Compliance: 8,000+ Listings Solved
Industry
Real Estate
Services
Development
NSAR
The Nova Scotia Association of REALTORS® (NSAR) represents over 1,900 real estate brokers and salespeople across the province and oversees one of Canada’s busiest Multiple Listing Services (MLS). With thousands of listings processed daily, maintaining accurate, up-to-date, and compliant data is critical to their operations.
The Story
Compliance System Hits a Breaking Point
In 2023, NSAR faced a significant challenge when their custom compliance system broke down, leaving them up in the air without a functioning platform to manage listing compliance effectively. The lack of documentation for the platform made troubleshooting a difficult task for the organization.
The Solution
The Search for the Right Solution
NSAR wanted a compliance solution that could support their needs effectively, and for that, they needed to determine whether fixing their outdated system was viable or if rebuilding from scratch was the smarter choice. They envisioned a modern, user-friendly compliance system that could handle their growing operational demands and support their MLS's needs effectively.
A Vision for a Smarter System
Modern.tech began by conducting a comprehensive review of NSAR’s existing compliance platform. This included a deep dive into the system’s code, functionality, and performance. Over two months, the team worked closely with the company to fully understand their requirements.
Our team delivered a detailed assessment outlining the pros and cons of repairing the current platform versus rebuilding it with a modern technology stack. Alongside this assessment, we provided a timeline for implementation and options tailored to NSAR’s budget constraints. Armed with our insights, the organization chose to rebuild their compliance system from the ground up.
The Result
Compliance on Autopilot
The new system was designed to be intuitive, efficient, and scalable. It became a powerful rule-checking tool capable of running through every listing in the MLS every 15 minutes. The system detects and flags listings that violate any of the 10 rules built into the platform, including a custom keyword search rule.
Once infractions are identified, the platform reports them to the admin dashboard, where system administrators can view details, notify agents, and track compliance progress.
Future-Proof and Ready to Scale
NSAR’s new compliance platform went live in October 2023 and immediately transformed how the organization managed listing compliance, flagging over 8,000 non-compliant listings since its conception. The platform’s scalability ensures it can grow alongside NSAR, with the ability to accommodate new rules or expand to other MLS systems.
The new system replaced complex spreadsheets and manual processes, automating compliance management and saving countless hours of administrative work. By removing the burden of manual compliance management, NSAR’s team has more time to focus on delivering exceptional service to its members.
The compliance platform has significantly cut down staff time by eliminating the need to manually generate reports to identify infractions and follow up to check if they've been resolved. What used to take staff half a day can now be done in about an hour. The platform also provides valuable insights on top offenders and emerging trends, helping the team proactively address recurring issues.
Bonnie Wigg, Director of MLS and Member Services at NSAR
